Ormur Support
Support for the mobile app and computer companion
Ormur connects an iPhone, iPad or Android device to a computer you are authorised to control. For help, email info@barbarostechnologies.com. Include the app version, computer operating system and the exact error text. Do not send passwords, private keys, API keys or confidential terminal output.
Pairing a computer
- Install and open the Ormur companion on the computer.
- Open Ormur on your phone or tablet.
- Scan the QR code shown by the computer, or enter its short pairing code.
- Confirm that the device name and connection route match the computer you intended to pair.
If a computer appears offline
- Confirm that the computer is on, connected to the internet and the Ormur companion is running.
- Switch between Wi-Fi and cellular once, then allow Ormur a moment to re-establish the encrypted route.
- Open Fleet to review the reported reachability and route.
- If credentials were revoked or expired, remove the old pairing and pair again with a new code.
Sessions and files
Sessions run on the selected computer. Their ability to resume after a reboot depends on the local shell or AI command-line tool. File transfer starts only after you explicitly choose a source file and destination device. With multiple computers paired, confirm the selected device before sending or requesting a file.
Voice input and notifications
Voice input is optional and requests microphone and speech-recognition access only when used. Notifications also depend on the device's system permission and background settings. Denying either permission does not prevent typed terminal access.
Security and privacy
A paired device can operate your computer, so use a device passcode and revoke devices you no longer trust. Read the Privacy Policy or follow the device and data deletion instructions.